We are committed to protecting the privacy of our patients’ personal information and to utilizing all personal information in a responsible and professional manner. This document summarizes some of the personal information that we collect, use and disclose. In addition to the circumstances described in this form, we also collect, use and disclose personal information when permitted or required by law. We collect information from our patients such as names, home addresses, work addresses, home telephone numbers, work telephone numbers, and e-mail addresses.
Contact Information is collected and used for the following purposes:
- To open and update patient files
- To invoice patients for dental services, to process credit card payments, or to collect unpaid accounts
- To process claims for payment or reimbursement from third-party health benefit providers and insurance companies
- To send reminders to patients concerning the need for further dental examination or treatment
- To send patients informational material about our dental practice Contact Information is disclosed to third party health benefit providers and insurance companies where the patient has submitted a claim for reimbursement or payment of all or part of the cost of dental treatment or has asked us to submit a claim on the patient’s behalf. Financial information may be collected in order to make arrangements for the payment of dental services. We collect information from our patients about their health history, their family health history, physical condition, and dental treatments. (Collectively referred to as “Medical Information”) Patients’ Medical Information is collected and used for the purpose of diagnosing dental conditions and providing dental treatment.
Patients’ Medical Information is disclosed:
- To third party health benefit providers and insurance companies where the patient has submitted a claim for reimbursement or payment of all or part of the cost of dental treatment or has asked us to submit a claim on the patient’s behalf
- To other dentists and dental specialists, where we are seeking a second opinion and the patient has consented to us obtaining the second opinion
- To other dentists and dental specialists if the patient, with their consent, has been referred by us to the other dentist or dental specialist for treatment
- To other dentists and dental specialists where those dentists have asked us, with the consent of the patient, to provide a second opinion
- To other health care professionals such as physicians if the patient, with their consent, has been referred by us to the other health care professional for either a second opinion or treatment If we are ever considering selling all or part of our dental practice, qualified potential purchasers may be granted access as part of the due diligence process to patient information in order to verify information important to the potential sale. If this occurs, we will take steps to ensure that the prospective purchaser safeguards all personal information. Dentists are regulated by the Alberta Dental Association and College which may inspect our records and interview our staff as part of its regulatory activities in the public interest.
- The information provided on this site is for educational purposes
- This site is made to highlight the services we provide at the dental office
- We guarantee that all the information provided on this site is to the best of the knowledge of the dental providers
- At East Hills Dental Clinic we reserve all the rights to change any and all the content.
- We respect client confidentiality and assure that all the information provided by you will be handled with the utmost confidentiality protected by and is in accordance with the Alberta Dental Association governing laws
- We disclose any personal information of the patient to any third parties, insurance companies, other dental offices including dental specialist office with the consent of the patient only
- Information provided by our patients is under no circumstances used for commercial use or distribution of any spam
- All conflict resolution is done within 24 to 48 hours To further protect the privacy of our patients and that we keep our promises and provide our dental services, our dental services are governed by the Alberta dental association who issues us a certificate to conduct these services. This site is the sole property of East Hills Dental Clinic and we reserve all rights to advertise all and any services offered at our office at any time.